Data Policy
Last updated: December 2024
This Data Policy explains what data Zolvio collects, how we process it, and how we protect it. This supplements our Privacy Policy with technical details.
Data Collection Methods
Session Recording Script
When you install Zolvio, a JavaScript snippet is added to your store that:
- Captures DOM changes and user interactions
- Records mouse movements and click positions
- Tracks scroll behavior
- Collects device and browser metadata
Heatmap Data
Click and scroll events are aggregated into heatmaps showing:
- Click density by page area
- Scroll depth percentages
- Element interaction frequency
AI Audit Data
During audits, we analyze:
- Page HTML structure
- Visual screenshots
- Performance metrics
- Content and copy
Data Masking
We automatically mask sensitive information:
- Text inputs: All text typed into form fields is replaced with asterisks
- Credit cards: Payment fields are excluded from recording
- Passwords: Password fields are never captured
- Custom masking: You can mark additional elements to exclude
Data Storage
Location
Data is stored on servers in the United States with industry-standard security.
Encryption
- In transit: TLS 1.3
- At rest: AES-256 encryption
Retention Periods
| Plan | Retention |
|---|---|
| Starter | 7 days |
| Growth | 60 days |
| Pro | 180 days |
After the retention period, data is automatically and permanently deleted.
Data Access
Access to your data is restricted to:
- Authorized users on your Shopify store
- Zolvio engineering team (for support and maintenance)
- Automated systems for processing
Third-Party Services
We use the following third-party services:
- Cloud hosting: For data storage and processing
- AI providers: For audit analysis (data is processed but not stored)
- Shopify: For authentication and billing
Data Export
You can export your data at any time:
- Session recordings can be downloaded
- Audit reports can be exported as PDF
- A/B test results can be exported as CSV
Data Deletion
Request complete data deletion by:
- Uninstalling the Zolvio app
- Contacting us at privacy@zolvio.io
Deletion requests are processed within 30 days.
Compliance
Zolvio is designed to help you comply with:
- GDPR (EU General Data Protection Regulation)
- CCPA (California Consumer Privacy Act)
- Shopify's app requirements
Contact
For data-related questions, contact us at data@zolvio.io