Privacy Policy
Last updated: December 2024
Zolvio ("we", "our", or "us") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard information when you use our Shopify app.
Information We Collect
From Merchants (You)
- Shopify store information (store name, domain, email)
- Billing information (handled by Shopify)
- Usage data within our app
From Your Store Visitors
- Session recordings (mouse movements, clicks, scroll behavior)
- Device and browser information
- Approximate location (country level)
- Page views and navigation paths
What We Do NOT Collect
- Credit card numbers or payment details
- Passwords or login credentials
- Personal contact information from visitors
- Form input values (text fields are masked)
How We Use Information
- To provide session recordings and heatmaps
- To run AI-powered store audits
- To enable A/B testing features
- To generate guided fix recommendations
- To improve our service
Data Storage and Security
We use industry-standard security measures to protect your data:
- Data encrypted in transit (TLS 1.3)
- Data encrypted at rest
- Access controls and authentication
- Regular security audits
Data Retention
We retain data according to your plan:
- Starter: 7 days
- Growth: 60 days
- Pro: 180 days
After the retention period, data is automatically deleted.
Data Sharing
We do not sell your data. We may share data with:
- Service providers who help us operate (hosting, analytics)
- Law enforcement when required by law
Your Rights
You have the right to:
- Access your data
- Request deletion of your data
- Export your data
- Opt out of certain data collection
GDPR Compliance
For EU users, we comply with GDPR requirements. We process data based on legitimate business interests and your consent.
Contact Us
For privacy questions or data requests, contact us at privacy@zolvio.io