Session Recordings: Sampling & Retention

How Zolvio controls recording volume, storage, and deletion.

Why Sampling Exists

• Recording every visitor is expensive and often unnecessary
• Sampling helps you stay within plan quotas while keeping sessions representative
• Sampling also reduces privacy exposure by limiting collection

How Sampling Works

Sampling is designed to be consistent for a given visitor (so you don't capture partial sessions unpredictably). If your plan’s sampling rate is below 100%, you may see fewer sessions recorded than total store visits.

Monthly Limits

Plan limits determine how many sessions you can record per billing cycle. See Billing & Plans.

Retention

Retention determines how long recorded data is kept before deletion. Retention is plan-based and enforced automatically.

• Free: 7 days
• Starter: 30 days
• Growth: 60 days
• Pro: 180 days

Deletion

• Expired recordings/events are removed automatically as part of scheduled retention cleanup
• Some aggregated analytics may be retained longer in a minimized form (for trends), depending on your plan