Session Recordings Setup

Turn on the Zolvio Recording app embed, check that sessions arrive, and confirm your consent flow.

Prerequisites

  • You have installed the Zolvio app on your Shopify store
  • You can edit your store theme in Shopify
  • You have (or plan to add) a consent banner appropriate for your region

Turn On the App Embed

  1. In Zolvio, open Settings → App embeds and click Open theme editor (or, in Shopify admin, go to Online Store → Themes and click Customize)
  2. Open App embeds in the theme editor’s left sidebar
  3. Turn on Zolvio Recording
  4. Click Save
Shopify theme editor, App embeds with Zolvio Recording switched on
The theme editor's App embeds: Zolvio Recording is switched on next to the other two Zolvio embeds.

Consent

Recording follows your store’s cookie consent through Shopify’s Customer Privacy API: when a shopper hasn’t allowed analytics, nothing is recorded, and if they withdraw consent, recording stops and anything not yet sent is deleted from their browser. Checkout, account, order and login pages are never recorded.

Verify It’s Working

  1. Open your storefront in an incognito window (to simulate a new visitor)
  2. Navigate a few pages and click around
  3. Open Zolvio → Recordings and look for a new session
Settings, App embeds with Recording, A/B testing and Surveys on
Settings → App embeds shows which embeds are on in your live theme; Check again re-reads it after you save.

Common Setup Issues

  • No sessions appear: check Settings → App embeds (an embed that is off shows as “Recording off”, and Open theme editor takes you there), your consent configuration, and that the theme is saved. See Troubleshooting.
  • Only some visitors record: the Free plan records 1 in 10 visitors and Starter 1 in 2. See Sampling & Retention.