Heatmaps: Screenshots

Heatmaps can be overlaid on a captured screenshot of your page to make interpretation easier.

Click heatmap drawn over the page screenshot, with Refresh
The click map is drawn over a screenshot of your page. Refresh in the header takes a new one; the header shows how many refreshes are left this hour.

What a Screenshot Is (and Isn’t)

  • A screenshot is a visual capture of your page used as a background for the heatmap
  • It’s not a recording replay; it doesn’t include visitor-specific content
  • Popups, cookie banners and chat widgets are hidden before capture, so clicks on the page aren’t drawn over a popup shoppers had closed; your sticky header and sticky add-to-cart bar stay
  • Screenshots can become stale after theme changes

Refreshing a Screenshot

If the overlay doesn’t align (layout changed, new theme, dynamic content), click Refresh in the heatmap header. Refreshes are limited to 10 per hour; the header shows how many you have left.

Password-protected store?

Screenshot capture has to load your page, so on a password-protected store save your storefront password under Settings → Storefront password first (see Password-Protected Stores). If capture still fails—for example because the store blocks automated browsers—you can still view aggregated heatmap data without the overlay.